At Almate we respond to every message the way we prepare our teas: attentively, unhurriedly and with the intention that the result is genuinely good. Write to us about whatever you need. We will be delighted to help you.
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Fast response
We respond in under 24 hours on working days. Always a human, never a bot.
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Your information is safe and only used to answer your query. No spam, no sharing.
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Useful reply
We do not send generic replies. We read every message and respond with genuine care.
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Personal touch
We are a small brand and proud of it. Every customer matters. Your experience matters.
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Tell us how we can help you. We review every message personally.
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If you have a question, we've probably already answered it here. If not, don't hesitate to write to us.
Domestic orders within Spain are delivered in 2–4 business days. For the rest of Europe, between 4 and 8 days depending on the destination.
We are delighted to help you choose according to your flavour preferences, time of day or wellness needs. Write to us and we will be happy to guide you.
Some ingredients require prior medical consultation. We always indicate this in the product description. If you have specific questions, write to us and we will help you.
Yes. You have 14 days from receipt to request a return if the product does not meet your expectations. Contact us and we will handle it without any complications.
Yes. We have a B2B collaboration line for distributors, hospitality and select retail. Write to us indicating your type of business and we will send you information.
Yes, we ship to the entire European Union. Shipping costs and timescales vary by destination. Contact us if you have any questions about your country.
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